Tag: design Glasgow

14
Nov

More Pirlo, less Parker…

Most of you who know me understand that I can be slightly excitable at times. And nothing gets me more excited than watching the beautiful game, particularly in the big set piece events every second summer. As you may guess from my name, I usually support Italy, particularly as Scotland hasn’t qualified in a while. And this summer, as an Italy fan I was able to enjoy the genius of Andrea Pirlo. 131 passes made against England this summer, 114 completed. His accuracy and precision in the quarter final giving his team an almost total dominance of a game they should have won sooner. Many of you may remember Pirlos penalty which was itself, the height of precision and execution.

You may ask yourself, why am I talking about football?

Well, you see the analogy came back into my mind this week. The loft is building a new co-operative called The Finance Gap. The Finance Gap currently consists of two companies – our own and Designate Marketing in Edinburgh; we are likely to grow in size but it is our intention to offer a specialised service for the finance sector beginning with IFAs, accountancy practices and small investment houses. We are still at the pre-launch phase, discussing it with our friends and associates. The reason for my excitement is that the more we discuss it with others, the more valuable I think our service will become.

The main problem with the branding and communication work I do is that its commercial success lies, to a great extent, in where and how it is used. The most beautiful or interesting poster, website or brochure isn’t going to make the slightest bit of commercial impact if it’s aimed at the wrong market. And the biggest criticism I would have of my own sector, the creative sector, is that we aren’t really qualified to be doing the marketing part. It’s just that a lot of my colleagues seem to have forgotten that. In this respect, they are all a bit Scott Parker. Just hit it and hope for the best. The problem with a great number of marketing companies (and there are exceptions) is that many of them think they are creative agencies and offer every creative service under the sun, none of which they tend to be very good at. The general consensus among a lot of my colleagues is that lots of activity is good activity, well actually it isn’t. It’s simply wasteful.

With the Finance Gap, both the loft and Designate believe in delivering work that has the highest commercial impact. Not the highest quantity but the best quality. We don’t stray onto each other’s turfs and we can work together to benefit the client. We are the antithesis of the wasteful integrated agency.

Last week I met several associates who could become potential clients of the Finance Gap and with every good conversation we had; we began to chat about business and the challenges they faced. As with most conversations I can’t help but discuss what kind of brand they could build. I definitely believe that the loft could assist most of these companies carve out a unique position in the marketplace. So we started to talk about all of the different, interesting things that could be done to help build this great brand which I am sure would add value.

But there was one thing missing, we both had lots of ideas about how to potentially market this great brand but neither of us had a clue which way would be the most effective way. Which are the profitable revenue streams, who to target, how you find them, which channel is the most effective?

And this is where we missed the involvement of our partners Designate. Where we missed some good strategic marketing advice, not a company who wants to do lots of things for the sake of it but one that knows how to get the most out of a given marketing budget. And every company has limited resources, no matter how large.

We may be able to fire the bullets, but we need great partners to show us where to point the gun.

And that is as the heart of the Finance Gaps proposition. As a designer, I have dedicated my whole adult life to my craft, I have my 10,000 hours of experience, I probably have double that. So why would I want my company to delve into unfamiliar territory? We stick to what we’re good at and let others experts shine in their areas of expertise. Our partners in the Finance Gap, Designate have a similar expertise and focus.

It is our collective independence that allows us to stick to what we do best, but it’s our ability to work together that creates a formidable combination. One of the very good things about start-ups or smaller companies is that they are not wasteful with money, they try and eek out every last penny out of whatever budget they have. Such are the economies of scale; bigger companies tend to not be so lean. However, we don’t believe that efficient, resourceful marketing and communications should be the sole privilege of smaller companies. That doesnt mean we’re cheap but we offer tremendous value.

We want to work with our clients for a long time to help them grow but the best way to do that is by sticking to what we’re good at and collaborating where necessary. It’s why I am sure the Finance Gap is going to be such a roaring success. More Andrea Pirlo and less Scott Parker.

Watch this space!

Benedetto

About the Author


 
Benedetto Bordone
Creative Director of the loft.

Benedetto runs the creative design consultancy, the loft. Based in the centre of Glasgow, the loft creates emotionally engaging brand identities.

Benedetto began his design career aged 9, sketching cars in the loft bedroom of his parents house. Even then he realised some eternal truths. Alfa Romeos are infinitely cooler than Ferraris and always have been. Time has only hardened this opinion. Since then, he has been on a journey taking him from his hometown in Kilmarnock to Coventry, studying car design aged 17, three separate spells in Italy followed where he interned, worked & freelanced for distinguished design companies – BeeStudio, Alfa Romeo, Honda Advanced design & Stile Bertone.

Setting up his own business was a natural step for somebody as independently minded as Benedetto. The loft was set up in 2008 and offers a comprehensive branding and communication service to its clients. The company combines a deeply a

04
Nov

Where branding ends…

As most of you that know me will know. I started out my life as a car designer. That means I trained/studied/learned everything there is to know about my subject when I was at University and my subsequent career thereafter. As part of my studies, we were taught about marketing and its importance, but you could say our role was entirely on the product development side. Being a car designer meant you always had to know about the trends in the sector – in my time it was pedestrian impact legislation, hybrid power trains, modern day digital ergonomics etc. The march of progress by the car manufacturers meant that there was a never ending cycle of improvements. Mainly for the end-user. If you stand still in the car sector, you die. Simple as that. As a consequence, the cars of today are always better than their predecessors be it in functionality, performance, safety etc. Yes, todays cars may lack the character of the older ones, but this is possibly the only exception.

In terms of marketing, I was always slightly cynical. I was always of the opinion that if you have a great product, it would market itself. I now know that it’s not as simple as that. Marketing is an integral part of the process, particularly necessary to make sure that the product and its communications reach the right people. Done well, its an art form in its own right. My scepticism was never about this area of marketing, more that clever marketing should replace great products. If this were the case, Honda would have taken over the world 10 years ago with their series of stunning ads.

I bet most of you remember the ‘cogs’ ad from 2003. How many remember the car? The Honda Accord. Ads like this and the ‘power of dreams’ were stunning, unfortunately cars like the Honda Accord were not. To this day, I remain a product guy. When considering incremental innovation; don’t just look at cars. Look at the endless innovations in the smart phone or tablet markets. It is relentless.

So you may ask where I am going with all of this?

Well on Thursday evening. I attended the Service Design Network’s official Launch at the Lighthouse and a good evening it was too. I was curious to learn more about service design. In the end it’s what I expected, mainly a way of designing services and processes in a more holistic way to improve the user experience. Kind of like product design but designing services and not products. I was chatting to one of the main guys Phil before the event and we both agreed that the ‘brand experience’ didn’t end with the marketing or the communications or even with the final product or service. The brand experience should span the entire process and even touch into operations, human resources, marketing, product, after-care etc. Its the reason I am not keen on the word brand or the term ‘branding’ as, done well, it’s a lot more fundamental than that. I am not sure I am even that crazy about ‘service design’ as a profession. My reasoning is that great companies, great organisations will always innovate endlessly based on their values/vision. For example, I doubt Michael O’Leary never stops dreaming of ways to reduce the cost of flying. And that culture is embedded from the top all the way down and touches all parts of the organisation from the final customer experience to the way the staff are trained. Frightening as that may be for us the flyer. On the other hand, a company like Bowers and Wilkins are continuously dreaming up innovative ways to create the a better sound experience. There’s something greater than branding going on here, it’s more of a cultural thing.

So where does branding end? Well despite my dislike of the term branding. The cultural elements that must inform the branding process don’t end with communications or even with the final product/service experience. It should inform everything the company does.

Where there is a real opportunity for the discipline of service design is in the traditional areas of professional services. This is an area ripe for improvement and a real shake up. Like the examples I have mentioned, there are one or two companies that are really pushing the game forward, but in general, the practices haven’t kept pace in the way they should have. For whatever reason, there just isn’t the same culture of innovation. It’s a real shame, there are some real gains to be made. People want better services. But it all starts with culture. Every company’s got it lying there somewhere. It may be dormant but it’s still there. If you need some help finding it, give us a call…

Benedetto

For those of you that want to see the ‘Cogs’ ad again… Simply wonderful

About the Author


 
Benedetto Bordone
Creative Director of the loft.

Benedetto runs the creative design consultancy, the loft. Based in the centre of Glasgow, the loft creates emotionally engaging brand identities.

Benedetto began his design career aged 9, sketching cars in the loft bedroom of his parents house. Even then he realised some eternal truths. Alfa Romeos are infinitely cooler than Ferraris and always have been. Time has only hardened this opinion. Since then, he has been on a journey taking him from his hometown in Kilmarnock to Coventry, studying car design aged 17, three separate spells in Italy followed where he interned, worked & freelanced for distinguished design companies – BeeStudio, Alfa Romeo, Honda Advanced design & Stile Bertone.

Setting up his own business was a natural step for somebody as independently minded as Benedetto. The loft was set up in 2008 and offers a comprehensive branding and communication service to its clients. The company combines a deeply analytical approach into the clients culture and commercial targets before engaging in creative design work to build emotive brands.