Creating a brand is a never-ending job, there are many things to be done – getting the messaging right, building your digital presence, ensuring there is consistency through all the channels, getting buy-in from multiple stakeholders, etc, etc.
And with each of those questions.
Do we do a new website? Is it time for an E-Mail campaign? Shall we revise the photography of the team? What shall we do with social media?
Where do we start???
At the loft, we believe that the question is usually more important than the answer.
Once you have a clear idea of the question you are asking, you suddenly have a focus and a much wider range of options to play with. And that question is always, always, always better when it starts with people and the type of relationship you want them to have with your brand.
Great questions are the first part of great solutions. Here are some great examples.
“We want to increase our sales with existing customers in Canada because we have the operational capacity to serve more people out there.”
“We have a brilliant opportunity for clients who are looking to scale and we want them to know about it so they can take advantage of it immediately.”
“We want to build a brand so well-known that customers have heard off us before we’ve even finished telling them our company name.”
“We want our customers to benefit from the full suite of services available with our software.”
“We want to do something to unite our team and show the outside world our company is on a new and exciting path.”
Each of the outcomes above have come from projects we’ve worked on – questions that we’ve developed with our clients.
They’ve come from people and brands we’ve worked with -helping them to build better relationships with their customers, suppliers or staff – helping them to achieve their commercial goals.
Strong and worthy questions based around people can only lead to effective solutions. As a company, we wholeheartedly believe in ‘pleasing results over pleasing methods.’
One other person who believed in this was Steven Jobs, and after having read his book, there are similarities.
What made Apple great in the first place? FaceTime gave people easy face-to-face video calling, the original I-Phone gave people an ‘internet communicator, revolutionary mobile phone and I-Pod all in one device.’
And my personal favourite – ‘A thousand songs in your pocket.’
When Steve Jobs presented the original i-pod in 2001, he had a slide which showed the question he asked his team to answer? How can we make a device that gives our customers a 1000 songs in their jeans pocket. What a great question. One which was relevant, worthy and had people at its core. Unsurprisingly, a brilliant start to what became a completely game-changing product.
Like Apple, solutions also have to be flawlessly executed and there has to be a commitment to answering the question properly but nothing will help you achieve successful outcomes quicker.
Not sure about the answer? Think again about the question.
Benedetto is an enthusiastic Creative and Business person.
‘Design with soul’ may be the company tag-line, but to Benedetto, it is also a way of life. He believes that creative and commercial enterprise is about purity of thought, honesty of construction and boldness of execution.
He believes in bringing out the true essence of human endeavour and considers his job of articulating the great work of people and companies an absolute privilege.
His journey has taken him from a career in car design through to his current role as the Founder of the loft, a design and branding studio based in Glasgow.
He is honoured to manage a great team, work with great clients and have a lot of fun mixing with so many great people in business.