Category: News

27
Apr
7 Years, happy birthday the loft…

7 Years, happy birthday the loft…

It’s kind of unbelievable to think, but on the 27th of April 2012, I got the Companies House certificates e-mailed from our accountant and the loft was officially born.

7 years ago today.

It’s been an incredible journey and if somebody had told me what the future would hold, I would have thought they were absolutely mad! So I wanted to take a moment and celebrate the 7 best things about the journey so far. Here they are, in no particular order..

1. Friendships

Some say you shouldn’t mix business with friendship. I honestly don’t think you can have a business which doesn’t have true friendship at the heart of it – particularly in the services sector. I’m truly humbled and honoured with the friendships we have made in the last seven years – clients, partners, suppliers, some of our old staff and even people we’ve just happened to meet along the way. We’ve had friends lend us office space when we didn’t have a home, we’ve been paid early at times by people who wanted to help and we’ve been the beneficiaries of some great advice too.

To give an example of just how amazing our friends are… A few weeks ago, I was discussing a challenge we were having with a lawyer friend and old client. In addition to some good advice, he ended our coffee meeting by asking ‘what’s your mailing address?’ and one day later I received the absolutely amazing ‘Shoe Dog,’ the biography of Phil Knight, the founder of Nike in the post – an Amazon Prime gift. The most incredible gesture from a wonderful person and we’ve been blessed to have experienced so many of these in the last 7 years. People really are good, full stop.

2. Mentors

Mentors are great, they provide inspiration and a pathway to a better tomorrow and I’ve been so lucky over the years with the ones I’ve had. Lots of people have mentored me in some small way but I’ve also been fortunate to have three ‘kind of’ official mentors too. All three are business owners, all are incredibly successful and titans in their own ways. I can’t tell you how much wisdom, support and great ideas I’ve had from all three of them.

3. Values

There is nothing better than making a living from just being yourself and I’m so proud that the loft has an abundance of great values and lived them to the max too. Everything from pushing the limits of what is possible, to giving great ideas energy to grow, to doing more than you’re paid for, to treating clients like partners not customers, giving something back, finding the beautiful in the seemingly mundane and taking ‘Action’ at every opportunity. There are just so many and we’re at our very best when we live them in the truest way possible.

4. Great Work

We have done some staggeringly good work over the years, and again it goes way beyond what I’m personally capable off, something thats been truly satisfying. Branding projects packed with meaning to infographics that are almost works of art to brochures that are so inviting that you have to read what’s inside. Soooo many great projects and we invest so much time, effort and energy to painstakingly get it right time and time again and without this it just wouldn’t be worth doing. ‘Design With Soul’ IS more than a tag-line, IT IS a way of life.

5. Learning & Limits

You don’t really learn anything until you jump in and test your limits and boy have we jumped in at times. Some times we’ve got hurt, some times it’s been sore but each time we’ve gained something of incredible value. The kind of experience school can’t teach and money can’t buy.

6. Teamwork

We’ve been fortunate to work with some outstanding creatives – both in the team and also contractors and it is their contribution which really should be celebrated. Each of them have given and developed thousands of ideas, some of them absolutely mind-blowing and it is their energy that has helped our hundreds of clients over the past 7 years to achieve their outcomes using design and branding. They are the giants whose shoulders we stand on to make us taller as a company, a creative provider and as a brand.

7. Gratitude

This whole post is a little bit of an acceptance speech but it is worth mentioning again. I am just so grateful to the people that have helped, and you know who you are. But I am even more grateful to have had this experience, it has truly been a blessing. Every day I wake up – sometimes insanely early, sometimes with virtually no sleep, sometimes running on empty – but I just absolutely love what I do. I really love it in a way that words can’t describe. Helping people bring brilliant ideas to life is the most rewarding profession in the world and I’ll happily do it until the day I die.

Or at least for another 7 years.

Happy birthday the loft…

Benedetto

Benedetto is an enthusiastic Creative and Business person.

‘Design with soul’ may be the company tag-line, but to Benedetto, it is also a way of life. He believes that creative and commercial enterprise is about purity of thought, honesty of construction and boldness of execution.

He believes in bringing out the true essence of human endeavour and considers his job of articulating the great work of people and companies an absolute privilege.

His journey has taken him from a career in car design through to his current role as the Founder and Creative Director of the loft, a branding consultancy in Glasgow.

He is honoured to manage a great team, work with great clients and have a lot of fun mixing with so many great people in business

 

25
Jul
Sergio Marchionne 1952 – 2018

Sergio Marchionne 1952 – 2018

Heroes. Most people grow out of them quite quickly but as I’ve got older I’ve more and more embraced that part of me that remains eternally youthful. I have sporting heroes, design heroes and today I’m absolutely devastated at the loss of my business hero – Sergio Marchionne.

Sergio Marchionne represents every value and ideal that I hold dear – courage, strength, drive, humanity, the desire for a better tomorrow, the knowledge we can shape it and above all else – the belief in the impossible.

In an incredibly packed career, he saved two massive car companies from bankruptcy – Fiat and Chrysler, turning them into great companies, allowing hundreds of thousands of people to keep or obtain employment, he turned Ferrari into the most valuable car company on the planet and sorted the F1 Team as well.

More than that, he was famous for doing it all on 5 hours sleep a night, drinking far too many espressos a day, chain-smoking and refusing to wear anything but a black sweater. I never had the privilege of meeting him but he sounded like an absolutely amazing man.

I am unbelievably sad at his passing and feel a bit robbed of what was yet to come. However, those emotions pale into insignificance compared to the incredible gratitude I have for the inspiration, an inspiration which I’m sure will last a lifetime.

Sergio Marchionne

Thank you, rest in peace.

Benedetto

27
Oct
‘Soaring Spirits’

‘Soaring Spirits’

Spirit’s an interesting concept – intangible, unquantifiable, easier to feel than properly articulate. Every now and then you can experience it at its strongest – a football match where your team score at the last minute, a gig where your favourite band just kill it on stage and tonight at the Kelvingrove where the kids from MCR Pathways have just wowed us with an amazing music and drama performance.

For those that aren’t in the know, ‘Young Glasgow Talent by MCR Pathways’ is an organisation that helps young people unlock their talent. The organisation teams up with schools and provides mentors to students, some of whom, have had the most ridiculously difficult starts to life. The organisation has an exceptional record (over 700 young people supported, 15 schools participating, 800 plus mentors and 1321 volunteers registered – and all in a very short space of time.)

Tonight was the Creative Showcase, we had the great and good of Glasgow out in their many, we had the launch of a painting by the world class Gerard M Burns and it was all hosted in the most magnificent of settings – The Glasgow Kelvingrove Art Gallery and Museum.

However, all of that pales into insignificance when compared to the soaring spirits of the young people who thrilled, entertained and moved us from the stage tonight.

Where do you start?

The evening was kicked off with an incredibly moving drama performance of the students just oh-so gently reminding us a little of what they had been through before kicking into a wonderfully moving cover of Bruno Mars’ ‘Just The Way You Are.’

We were treated to the story of Gerard Burn’s painting and how some of the students had contributed to its creation – the painting itself really is something.

And the evening was concluded by the incredible Mya, a 14 years-old singer-songwriter who confessed on stage that she suffers from autism and anxiety, but whose renditions of ‘Firefly’ and ‘Don’t Stop Believing’ left the audience absolutely stunned of the sheer potency of a 14-year old voice.

What amazing things can happen when talent is unlocked!

She mentioned she was looking to get her Facebook fanbase over 1000 and if you happen to be reading – check out https://www.facebook.com/MBmusicProductions/.

It’s definitely worth a like.

Individual talent aside, what is even more impressive is the spirit and togetherness of the young people – there was an incredibly moving moment at the end of Mya’s performance when her friends from the organisation just gate-crashed the stage, clapping, singing and all wildly encouraging us to share in the most joyous of moments.

We all did.

What’s more, the spirit of the young people is matched by each and every person in the MCR Pathways team. Whether it’s Claire O’Hara urging the audience to leave the safety of their seats to embrace the magic of the young people by standing closer to the stage. Iain MacRitchie, the founder absolutely making sure the Gerard M Burns Painting could be photographed and sent to the Herald before 730PM to make the deadline for Page-3 tomorrow. Or Robin Dewar, the IT manager who just went out in the cold Glasgow rain to get me a laptop to write this with my phone out of juice.

To a person, each and every-one of them care so much, give it everything they’ve got and exemplify this ‘soaring spirit’ themselves.

Whether you are a person interested in mentoring, an employer who wants to provide a talent taster work-experience or just somebody looking to get a little more involved – this is an organisation that’s worth knowing and supporting.

‘Soaring Spirits’ each and every one of them.

Check out http://www.youngglasgowtalent.org for more info…

Benedetto

Benedetto is an ideas-driven Creative Entrepreneur. He is on a mission to unleash the power of creativity to create a better world – for people, business and society. He is the founder of the loft, a design and branding house which operates worldwide helping companies bring their brands to life in the most imaginative and effective ways possible. A real man on a mission. Benedetto likes to make things happen fast and in a big way.

08
Oct
Great Brands Sell Ideas First…

Great Brands Sell Ideas First…

Whatever line of business you’re in, people don’t buy what you do they buy why you do it.

I got a very useful reminder of that this week when helping some early-stage entrepreneurs. They had a great software solution and were looking for ways to generate more leads from their existing website.

Having initially bored them with some worthy but rather uninspiring solutions (contact forms with less fields,) it dawned on me that to really make a significant gain, to really make a dent with what they were doing, that the site itself had to sell the higher nature of what they were offering.

In this case – a tailored solution for a specific user-group, up-to-date programme with current legislations and exceptional value.

What a difference this simple shift in communication had. It never ceases to amaze me how effective a new home-page image, tag-line and corresponding graphics can be to a potential client.

What’s more the exercise of implementing these ideas is fun and energises everybody in the organisation itself.

In Napoleon Hill’s classic ‘Think and Grow Rich’ the author states that “All master salesmen know that ideas can be sold where merchandise cannot. Ordinary salesmen do not know this – that is why they are ordinary.”

Successful companies know this too – Coca Cola sells the hit of instant refreshment not carbonated soft-drinks, Sky TV sells the cutting-edge of in-house entertainment not just TV packages and great politicians sell the vision of a brighter tomorrow not specific plans and policies.

If you’re selling professional services – sell the friendliness of the service. Selling gym memberships – sell the intensity of the exercise. Even if you’re selling double-glazing, sell the strength and protection of the final product first not the properties of the glass.

Logical information only confirms decisions we’ve already got our hearts set on. But the heart’s got to be set on something in the first place.

If you want a brand that is going to generate a lot of new business – sell the idea first. If you want a hand then give us a shout.

Benedetto

Benedetto is an ideas-driven Creative Entrepreneur. He is on a mission to unleash the power of creativity to create a better world – for people, business and society. He is the founder of the loft, a design and branding house which operates worldwide helping companies bring their brands to life in the most imaginative and effective ways possible. A real man on a mission. Benedetto likes to make things happen fast and in a big way.

21
Aug
The F-Word

The F-Word

‘A company that pushes the limits of Creativity, Quality and Service.’

These are the latest words we have picked to differentiate the loft from all the others in the tightly packed, multi-faceted and incredibly competitive, creative sector which we operate.

Just to break it down a bit…

We want creative concepts that stir the soul to get us pumped about what we are doing.

We know that quality is a non-negotiable

Finally, excellent service is the foundation to any successful business.

At the loft – we are absolutely obsessed about all three.

How do we achieve the optimal mix?
The secret lies in the F-Word and no not the one you are thinking off.
While some may be terrified of it and others do their best to completely avoid it.

At the loft, we wholeheartedly embrace the F-word.

Failure.

We are comfortable in its presence, we use it as an opportunity to learn and we treat it as rocket fuel to break down those creative brick walls we face on a daily basis.

For us, it is the first step to success.

Fail Fast, Fail Often, Fail your way to Success.

Its something you will hear a lot of in our studio, alongside the example of a rocket which is almost permanently of course as it fails its way to the moon.

A love of failure might seem counterproductive but the biggest problem most creatives face is the enormity of the initial brief.

It can be so overwhelming that procrastination reigns supreme – ‘lighter/ darker, coloured/ monotone, in-line/ staggered…’

Endless analysis is followed by very little action. People build such large walls in their own minds that they are stunted into in-action. So much so, that the scale of even the first task overwhelms them.

At the loft, we just don’t have time for that.

We want to reign supreme in not one but three different areas – who has time for procrastination?

We believe action is key – work fast, smaller actions, quick decisions, minimise guess work, face uncomfortable truths, de-risk the concepts. Each of these behaviours help us to get through a massive workload – we get through more in a day than some would get through in a week.

Oh and it leaves plenty of time for barbecues, parties, drinks and the other fun stuff we regularly enjoy.

What’s more and this is the best bit, working faster and with greater intensity may seem like harder work but actually the opposite is true.
Its energising.

Guesswork is tiring, procrastination robs us of momentum and playing it safe is the surest way to completely lose interest.

Whether it is the ‘Lean Start-Up’ philosophy, the E-Spark philosophy or the Silicone Valley philosophy – it is one that we wholeheartedly believe in and use every single day.

Want to start succeeding, time to start failing.

Benedetto

Benedetto is an ideas-driven Creative Entrepreneur. He is on a mission to unleash the power of creativity to create a better world – for people, business and society.

He is the founder of the loft, a design and branding house which operates worldwide helping companies bring their brands to life in the most imaginative and effective ways possible.

The loft serves companies in every sector and is quite simply the best in the business at creating brands that capture the imagination.

In addition to his role with the loft, Benedetto is an avid supporter of young people into enterprise. Having been supported by organisations such as PSYBT and currently by E-Spark, he does all he can to support young entrepreneurs. He provides assistance to organisations such as Bridge2Business, Young Enterprise Scotland and acts as a mentor for young business owners with Entrepreneurial Scotland.

His support to the next generation doesn’t end there, Benedetto is a big supporter of MCR Pathways, an organisation which helps disadvantaged children secure better futures through mentoring. Alongside his team at the loft, he provides creative support to the organisation as well as specialist work experiences for the students in the studio.

A real man on a mission. Benedetto likes to make things happen and happen fast and in a big way. He always wants things done yesterday and is relentlessly driven in his quest to make tomorrow better than today for his company, the people he serves and the wider community.

28
Feb
MCR Pathways – Changing Perspectives

MCR Pathways – Changing Perspectives

Right, this is my first blog post so go easy. I talk about the most inspiring three hours of my short design career so far – so here goes..

I arrived at work last Friday feeling rather different. The last time I walked into our studio feeling this nervous I was clutching onto my portfolio and CV, prepared to beg Benedetto for a job.

But why was I so nervous? Was there a 9am meeting I wasn’t prepared for? An impending deadline at my desk? Had trainer Jamie from Puregym made me want to vomit before work? No, not this time. In fact, today we’re ignoring our deadlines, meetings as well as Jamie and opening our door to four young students into our office for a ‘Talent Taster’.

This ‘Talent Taster’ was organised by MCR Pathways, a Glasgow based organisation that ensures young kids from disadvantaged backgrounds, remain inspired and confident about their future. These talent tasters are organised for secondary school students to learn more about the jobs they think they might want when they’re older. Which means a big part of what they do is help young people discover what skills and capabilities they have up their sleeves.

So back to that cold morning..

After a quick breakfast with the guys (becoming a Loft tradition), we had a team talk on how the morning would pan-out. I was still apprehensive about the idea, but I guess what excited me most about this opportunity, was the prospect of a young person leaving our little studio in Merchant City, on the right path, ready to take on the big design world.

Before I knew it, the team talk was over and the kids were arriving. One by one they hesitantly walked through the studio door. What I was looking at was four future Creative Directors, all be it slightly shorter than Benedetto (Only slightly), clutching onto their bags, lunch boxes and jackets.

After a brief introduction we dived from the highest springboard into the deep-end, head first. Each member of the team was paired with a student. I was picked last, something I remember all to well from the gym hall at high school.

My partner in crime’s name was Callum, a curious chap. Before I could show him some of my work for the loft he asks for a business card, obviously after some credentials – this young man means business.

Callum instantly comes out of his shell as soon as we start chatting and interacting. I guess this is what MCR Pathways is all about: Giving young people that confidence, especially when they get one to one attention from someone who cares.

We slowly make our way around the room as I show him some of our most recent projects. Callum seems not only enthralled but inquisitive. He kept me on my toes by asking loads of questions on concepts and design choices, which to be honest, I wasn’t expecting. This no longer seems like a Talent Taster experience but more like a discussion from designer to designer. It was lovely to have someone who not only wanted to hear what I do day-to-day, but to actually question it and offer opinions and ideas.

I turn to Callum and question his age, my jaw almost hits the floor when he replies with: ‘Fourteen’.

We grab a chair (I definitely needed one) and start the exercise I prepared on the bus into work. Our idea was to replicate the creative process, with one of the hardest briefs a designer ever has to face: Personal Branding.
It starts with a mind map where the creatives had to fill in the blanks. What’s your name? Hobbies? Your favourite colour? What’s special about you? What memorable logos can you think of?

Immediately after filling in the gaps Callum lifts his pencil case out and begins to sketch ideas, explaining his ideas as he does so. It feels like he understands the creative process back to front. I try to fuel his mind with some ideas to build on, but I see he’s in his own world so I let him be and grab a pen and paper myself. I glance over every so often, and see an intense look of concentration, matched with a smile.

What I remember most about this experience is being astounded by Callum’s sketching abilities, and how fast he was bringing his ideas to life.

With a dozen possible routes we head over to my Mac – we fire up Illustrator and after a very brief demonstration, get to work. This part of the process is where I’m needed most. Callum explains to me that his school doesn’t have a Adobe software such as Illustrator or Photoshop and he doesn’t have access to a computer at home.

My heart sinks a little.

With such a creative mind and with so much potential, I offer some advice on where he may be able to match his creativity with useful skills that could develop his ideas and take them to the next level.

You can see a light in his eyes as he watches me closely whip up some of his designs. There was an air of excitement in the room. Callum commented on how he loved how his design was coming to life and I explained to him that’s what I loved most about this job: that ‘buzz’. How our ideas start from a quick sketch and develop into finished brands, campaigns etc.

Before we know it, the experience is over and we’re saying our goodbyes. Callum and the other young creatives have something valuable to take back with them – a brand – but more importantly, a realistic view of what it really means to be a designer.

Reflecting back, I really got the feeling that some perspectives on life may have changed for the better that morning. Not just for the young creatives, but for ourselves as designers. It certainly made me stop and think. Think about the opportunities I’ve been given over the years, but think more about how incredibly lucky I am to be doing something I love each day – and earning a living from it.

I would urge any professional to get involved in MCR Pathways. I challenge you to find any other experience so moving and uplifting that will make you or your team feel this inspired. Good luck, you’ll need it.

 

28
Feb

Bridge to The Future – ‘A Magical Evening at The Kelvingrove’

I arrived at Kelvingrove Museum representing our team for the MCR Pathways event ‘Bridge to the Future’. Once registered, I made my way up the marble staircase to the museums main hall. The building was immense, but it had nothing on the positive atmosphere created by the hundreds of attendees raring to listen to the events talks.

MCR Pathways is an organisation designed to give a helping hand to disadvantaged young people starting out in life. They believe that having a role-model is incredibly important, and the mentors within the organisation fill this position perfectly, taking time out of their busy lives to help the young people fulfil their potential. I feel that it is the connection to a mature adult that the young people really appreciate the most.

It is a belief that all of us at the loft share, and we were delighted to strengthen our bond with the charity by joining other businesses who have supported the ‘Talent-Taster’ sessions which give young people an insight into the world of work.

As the event began; the crowd was quick to hush as the night was going to be predominantly hosted by the young people themselves. I would say that I am a confident person for the most part, but seeing the young people up on stage with hundreds of eyes watching them, I felt I had a lot to learn. Being that age talking in front of 10 people would be intimidating, so I was very impressed with the calmness, maturity and professional approach that the young people took whilst standing on the stage.

Multiple mentors were invited up for an interview, being questioned on how they have found the process, their best moments and why they decided to mentor in the first place. It was easy to see how much they have enjoyed the programs, with their passion shinning through genuine smiles that was spread across their faces.

Performances by the young people then took place, every piece symbolising different aspects of the organisation that had made a positive impact on their lives. Once again, I was thoroughly impressed by the confidence up on stage. It was clear that the MCR Pathways experience has had a massive impact on the young people and I could see that first hand.

Artist Gerard M. Burns gave a small talk on his piece titled ‘Bridge to the Future’ (of which the events name spawned from). The painting involved two young adults linked arm in arm, both reaching out in opposite directions, almost beckoning on the outside world, stronger united. I felt that it really summarised what MCR Pathways is trying to do for the young people of Scotland; build meaningful relationships to better themselves and their confidence in preparation for life after high-school.

As the talks came to an end, an opera singer and pianist took to the stage with beautiful performance. It was very fitting within the grandeur of the museum. An exhibition opened, showcasing featured work from our very own talent taster sessions that the young people had been a part of. We are extremely happy to have our work placed up on the wall, highlighting the excitement of the young people working in the studio. I felt a sense of pride for everyone attending the event, the energy in the room was profound.

We look forward to continue building a strong relationship with MCR Pathways and are delighted that we could be a part of the experience. It’s eye opening to see the difference that the charity has had on these young persons lives – one which was strengthened by the performance they gave at the Kelvingrove event.

I’m sure it won’t be the last.

Reiss

REISS

Reiss is a multi-purpose designer with a broad range of skill-sets.
He loves being a part of any creative activity — whether it’s mapping out a user experience, getting his hands dirty with some copy or even re-building bits of his motorbike.
A born people-person, Reiss is never happier when showcasing ideas from his vividly wild imagination and working with clients to see them through to completion. Once an architect, he has a keen eye for conceptual ideas and never tires of learning new things.
21
Feb

Great brand?? It’s already there…

Unsurprisingly for a branding and design house, we are often asked about the best ways to build a great a great brand?

And we always do our best to keep it relevant to the people we are talking too – ‘your brand should be shaped by your commercial objectives,’ ‘every brand is different,’ ‘branding is an extension of values’ etc, etc…

But more often than not and with the sincere desire to be helpful – we’ll say to people that they probably already have a great brand story and it’s just a case of bringing some more of it to life.

Yes, campaigns can help.
Yes, logos are important.
And yes, tag lines do make a difference.

But it’s the small intangible things that really make a difference and most of the time they’re already there.

Its the stories of great customer experiences, examples where staff went above and beyond, particular achievements, values that you live up to every day, ways that you do things that are unique to you, products that make a difference.

Everybody has these and they are the building blocks to that great brand that you want to build.

Creating great brands is less about set-piece activities and more about capturing the spirit of the organisation.

While compiling The Sustainability Report for Scottish Leather Group in 2016. (An easy task because Scottish Leather Group have outstanding sustainability achievements.) We completed a special feature on the sustainability of the workforce of Scottish Leather Group companies.

John from Scottish Leather Group was celebrating more than 41 years of Service and Social Media definitely appreciated it.

John from Scottish Leather Group was celebrating more than 41 years of Service and Social Media definitely appreciated it.

As we found – at the heart of Scottish Leather Group’s sustainability achievements was the retention of their staff where they have a tremendous record. One page of the report featured John – one of their operators, who began working with the company in 1975, we recorded a timeline of his service showing how he started as an apprentice and is now helping other apprentices.

What was incredible was that we shared this image as a piece to show what the loft could do on LinkedIn and we were inundated with comments and likes each celebrating and congratulating the well-deserved success of a Scottish Leather Group employee. It shows how the small things can truly make a difference.

A wonderful piece of brand storytelling for Scottish Leather Group and something we still get asked about today.

It is the small things that bring a tender to life, makes a presentation memorable and helps a company to build a reputation.

Bring your culture to life and you’ll bring your brand to life and the best bit is that for most of you – it’s already there.

BB

Benedetto is an enthusiastic Creative and Business person.

‘Design with soul’ may be the company tag-line, but to Benedetto, it is also a way of life. He believes that creative and commercial enterprise is about purity of thought, honesty of construction and boldness of execution.

He believes in bringing out the true essence of human endeavour and considers his job of articulating the great work of people and companies an absolute privilege.

His journey has taken him from a career in car design through to his current role as the Founder and Creative Director of the loft, a branding consultancy in Glasgow.

He is honoured to manage a great team, work with great clients and have a lot of fun mixing with so many great people in business.

 

01
Dec
Entreprenurial Scotland Awards 2016, Inspiration Overload!

Entreprenurial Scotland Awards 2016, Inspiration Overload!

Entrepreneurial Scotland dinners should come with a health warning.

I sit writing this in a slightly-more-hyper-than-normal state. You see I was at the Entrepreneurial Scotland Annual Dinner last night for the fifth year in a row. And despite only getting around 3-4 hours sleep – this morning I feel like a man possessed with plans for the business – time for new people, time to get the website done, time for more clients, bigger clients, what more can we do for existing clients, let’s get that international studio off the drawing board and into reality – action, action, action! Procrastination is the enemy!

You see the magnificent stories of Mike Loggie of Saltire Energy Group talking about dominating his space and ‘increasing CapEx when everybody else is retreating,’ seeing Chris Gauld win his richly deserved award for the magnificent work with Spark Energy and hearing the amazing straight talk from the main winner of the night Jim Milne CBE of The Balmoral Group. A man who can’t wait to get back to work after 3 days of holiday like (and I think this is a quote) ‘ an absolute lion being let out a cage,’  alongside chat with some equally amazing peers has left me feeling absolutely ready to take on the world.

Real Inspiration Overload. Thank you Entrepreneurial Scotland.

I’m off to light a few more fires…

Benedetto

Ps, I was so so happy to see Kylie Forrest receive the very first #LifeTimeMembership of the organisation. She is absolutely amazing. Well done…

BB

Benedetto is a creative entrepreneur.

‘Design with soul’ may be the company tag-line, but to Benedetto, it is also a way of life. He believes that creative and commercial enterprise is about purity of thought, honesty of construction and boldness of execution.

He believes in bringing out the true essence of human endeavour and considers his job of articulating the great work of people and companies an absolute privilege.

His journey has taken him from a career in car design through to his current role as the Founder of the loft, a design and branding studio based in Glasgow.

He is honoured to manage a great team, work with great clients and have a lot of fun mixing with so many great people in business.

 

 

18
Nov

Alan Meldrum, A Frictionless Experience In a Disruptive World, #GYPSeminarSeries Part-3

 

Part 3, It Starts with Product (or Service.)

In the third part of Alan Meldrum’s talk, ‘Frictionless Experience in a Disruptive World.’ Alan emphasises the absolute need for a strong product or service in delivering great service. “If the product is poor, you are on a hiding to nothing in getting good customer satisfaction.” Later in his talk, Alan advocates the need for a joined-up approach putting the stakeholder front and their needs front and centre of the journey.

#GYPSeminarSeries ‘Frictionless Experience in a Disruptive World.’
Several months ago, Alan Meldrum, Global Vice-President for Strategy and Client Services of Percepta shared some thoughtful insights with the GYP crowd about why – in an increasingly disruptive world it’s never been more important for businesses to deliver a frictionless stakeholder experience. It was the 4th part of a fabulous #GYPSeminarSeries hosted at SocietyM and Alan was terrific in sharing his views in how to create great customer and staff experiences. We were so happy with Alan that we asked him to do a follow-up in front of the camera and that camera was very kindly provided by Gylen of Boardman Media.

What you are now watching is the third part of a new video series taking Alan Meldrum’s #GYPSeminarSeries online.

Huge thanks to everybody involved – The GYP team, Boardman Media, The Loft Team, The Percepta Team and most of all Alan Meldrum for his time and for giving us such a wonderful insight into how to create successful user-experiences.

With thanks,

You can check out all the people who helped to make this clip below…

Alan Meldrum, Percepta, Creating Customer Loyalty
https://www.facebook.com/PerceptaUK/

Boardman Media, Video Production
http://www.boardmanmedia.com

The Loft, Design & Branding
https://theloft.co

The GYP Team
http://glasgowyp.co.uk