Doing the thinking for the client is wonderful for your relationship; additional content can really make their job easier.
Here are some top tips to going the extra mile…
- Stop & Think — Sometimes, doing the thinking for the client can earn you a lot of brownie points. This lets your passion shine through for the project.
- Never Over-Promise — The trust you have with your client will be hurt and they made look at you in a more negative light — understand what you can deliver and make sure it’s on time.
- Additional Material — Supplying the client with additional material that can show them potential directions for the future and will maintain a positive relationship. If there is any area you can improve on with regards to making the process easier for the client then it should be implemented. For example, providing clients with not only the print format for some of their work but also a digital RGB version that has been cropped to social media sizes.
Take these tips into account and you will leave the competition in the dust.
Next week we will be looking at building brilliant relationships with clients.
Reiss, Designer & Director of Client Happiness.